About

Dotted Line

Mission & Vision


Eastman Immigrant Services (EIS) assists newcomers settling in the Eastman region, making the transition to a new community a positive experience, both for the newcomer and the receiving community. We empower newcomers and create welcoming communities where everyone is valued.

 

EIS is funded by the Governments of Canada and Manitoba, and has been supporting newcomers and immigrants in Southern Manitoba for 20 years. In addition to working with newcomers, EIS is invested in working together with community partners to support welcoming newcomers to Eastern Manitoba.

 

Core Values


Respect – Honoring Eastman’s history and heritage, while embracing our growing diversity.
Integrity – Accountability to newcomers and the community by operating in a fair and ethical manner.
Service – Actively identifying and meeting the needs of our newcomers.
Cooperation – Creating synergy between newcomers, residents, employers, and government to achieve mutual success.
Inclusiveness – Creating awareness of barriers faced by newcomers, encouraging respect for all people.

Our Staff

Olesja Schwabauer | Program Director

Languages spoken: English, High German, Russian,

Olesja, born in Russia and raised in Kazakhstan and Germany, has played a key role in Manitoba’s settlement and immigration sector for over 12 years. After completing her education in Germany, she began her career working with immigrant children before moving to Manitoba. She coordinated settlement, employment, refugee support, SWIS, and integration programs, contributing significantly to the successful integration of newcomers into the community. Passionate about newcomer integration, Olesja believes effective immigration is vital for community success. She enjoys spending time with her two grown children and grandchildren and takes pride in her role as a marriage commissioner, helping to create new families.

CONTACT

Tessa Masi | Steinbach Chamber Executive Director

Languages spoken: English

Tessa lives in Steinbach with her husband Isi and their two daughters. She received her Bachelor of Arts in Educational Studies from Providence College, TESOL certificate from Steinbach Bible College and worked in HR before starting the charity of Island Breeze Manitoba in 2009. She is involved in the newcomer community through her volunteer work with Cultures in the City each year as well as pioneering other events that feature the sharing of different cultural expressions in the community. Tessa finds joy in seeing people learn new things about other cultures for the first time, as well as learning herself.

Tessa has had many cross cultural experiences in the last 20 years spending time in Fiji (where her husband is from), Thailand, Ukraine, Australia, Cuba, and Nunavut to name a few examples. She is also connected to the business community and has served on the Steinbach Chamber’s Community Relations Committee for seven years and on the Board of Directors for two years. Tessa enjoys traveling, reading books on leadership and spending time with her family.

CONTACT

Emily Schott | Program Coordinator / Communications Coordinator

Languages spoken: English, High German,

Emily was born in Bielefeld, Germany. At age 11, she moved to Canada with her parents and siblings. After living in both Alberta and Manitoba, Emily’s family decided to make Steinbach their home. She completed her studies in Human Ecology at the University of Manitoba and has since found her biggest passion to be helping others. Her career has enabled her to be involved with several non-profit organizations including working with families in crisis, teen support work in the north end of Winnipeg, and assisting those with physical and mental disabilities. She is passionate about using her skills and experiences to help newcomers make Canada their home. In her spare time, Emily enjoys gaming with her husband and playing with her dogs, Pippa and Nori.

CONTACT

Barb Plett | Language and Employment Director

Languages spoken: English

Barb was born and raised in Canada but moved often as a child, learning to adapt to new environments and appreciate the unique culture of each place. She earned a diploma in Business Administration and worked for several years as an Administrator. Her interest in different cultures deepened through travel and her involvement with an international organization.

Now a trained TESOL instructor, Barb is passionate about helping immigrants improve their English and gain confidence in their communication skills. She brings a thoughtful, learner-centered approach to her work, drawing on both personal experience and professional training.

In her spare time, Barb enjoys baking, watching movies, spending time with family, and relaxing at home.

CONTACT

Inna Kristinkova | Financial Administrative Assistant

Languages spoken: English, Spanish, Russian, Ukrainian,

Inna grew up on the beautiful southern coast of Ukraine, near the Black Sea in the Odesa region — a place known for its rich diversity. From an early age, she was fascinated by the many cultures around her, which sparked a lifelong passion for learning about different people and traditions. Inna was raised in two cultures: Ukrainian on her mother’s side and Gagauz-Bulgarian, on her father’s side.

Fluent in English, Spanish, Ukrainian, and Russian, Inna has always appreciated how language brings us closer together and opens doors to new perspectives. She has had the privilege of working in Dubai alongside her husband from Egypt, which allowed her to experience even more cultures and deepen her understanding of the world.

One of Inna’s greatest joys has been exploring Canada, a country she loves for its welcoming, kind-hearted people and the natural beauty that surrounds it. There’s something truly special about the warmth and openness of Canadians, and she feel so fortunate to have experienced it firsthand.

Whether it’s traveling to new destinations, meeting people from different backgrounds, or discovering what makes each culture unique, Inna is always excited about the adventure life has to offer.

CONTACT

Magali Escareno | Administrative Assistant

Languages spoken: English, Spanish,

Magali is originally from Mexico. She emigrated with her husband and three kids to Canada in December of 2022, so they were introduced to Canadian winters immediately! Before starting with EIS as a HIPPY Home Visitor, Magali enjoyed participating in the HIIPY program as a client. In her spare time, she enjoys playing and watching Disney movies with her children. Magali says she loves living in Steinbach because it is a peaceful place and people in the community help each other.

CONTACT

Andrii Kovalskyi | Settlement Facilitator

Languages spoken: English, Russian, Ukrainian,

Andrii grew up in Ukraine and also lived in Turkey, Istanbul briefly before moving to Canada with his wife in 2022. He received a degree in Computer Systems from Cherkasy Stage Technological University in 2017. Andrii loves living in Steinbach because of the kind people, the peacefulness, and the beauty of winter (when it’s not -35, of course!). He enjoys helping people and getting to know new people.

CONTACT

Sarah Simbi Nakure | Settlement Facilitator

Languages spoken: English, French, Swahili, Kinyarwanda,

With roots in Kenya and Rwanda, Sarah is currently married with one child and resides in La Broquerie, MB. She holds a Bachelor of Commerce in Accounting from Ste Mary’s University in Halifax, NS, as well as a Missionary and Evangelism Diploma from Mount Hope Bible Training institute in Lansing, Michigan, USA. Sarah is an author and has written two books, “Miracle Escape” and “The Teenager’s Progress.” She loves to help other people and her golden rule is “Do unto others as you would have them do unto you.”

CONTACT

Keitel Hermoso | Settlement Facilitator

Languages spoken: English, Tagalog,

Keitel is originally from the Philippines and has a Bachelor degree in Information Technology. She worked in various software development companies which focus on areas of quality assurance and project management. Keitel immigrated with her spouse to Canada in May 2013. She was introduced to Manitoba Start, an organization that helps newcomers settle, joined language training programs and employment preparation. Determined to do the same to others, she is paying it forward and serves as an Employment Facilitator at EIS (Eastman Immigrant Services), which has been momentous and transformative! Being of service to others is what brings true happiness.

CONTACT

Tiffany Froese | SWIS Lead

Languages spoken: English, Spanish,

Tiffany lives in Landmark, Manitoba with her husband and two daughters. Born and raised in Manitoba, Tiffany moved to the Dominican Republic to teach English after graduating high school where she met and married her husband, Juan. They resided in the beautiful coastal town of Montecristi, Dominican Republic for 4 years before immigrating back to Canada. Tiffany received her TESOL certification from Providence University College and has worked as both an English and Spanish instructor. Most recently, she worked as an Educational Assistant for Hanover School Division. Having worked directly with newcomer students in schools, Tiffany is passionate about finding ways to help students find confidence and connection in their new schools while also celebrating the strength found in uniquity, language and culture. She has walked alongside friends, family and community members during their immigration journeys and wants to help facilitate this transition for as many newcomer families as possible. In her spare time, Tiffany enjoys creating art with her daughters, family movie nights and playing volleyball.

CONTACT

Camilo Garzon | SWIS Worker

Languages spoken: English, Spanish,

Camilo Garzon was born and raised in Bogotá, Colombia, and holds a professional degree in Politics and International Relations from Sergio Arboleda University. He relocated to Canada in 2022 with his wife and has been living in Steinbach since 2024.

His passion for teaching has driven his career in the education sector since 2018, where he has successfully helped hundreds of students and their families improve their academic outcomes. In Canada, he has channeled this passion into assisting newcomer youth and their families in navigating the Canadian educational system.

In his free time, Camilo enjoys playing the drums, engaging in volleyball, and traveling to experience new places and cultures. He is also a keen enthusiast of board games and video games.

CONTACT

Donna Pae | HIPPY Coordinator

Languages spoken: English

Donna is originally from England, where she achieved a BA Honours in Journalism. She started her career in the healthcare field working as a medical secretary, first in a medical center and then in a specialized cancer hospital. Donna emigrated with her husband and young son to Canada in the fall of 2017, which provided them with a short period of time to acclimatize before their first Canadian winter! Before joining the EIS HIPPY program, Donna was a stay at home mom, looking after her two young children. In her spare time, Donna enjoys reading, playing with her children and going on adventures to explore Manitoba and its wildlife.

CONTACT

Marjut Kontola | HIPPY Home Visitor

Languages spoken: English, Finnish,

Marjut is originally from Finland. She emigrated with her husband and three kids and dog to Canada on January 2024. She has a Bachelor degree in Business Administration and she also completed her studies as a practical nurse in field of Care and Upbringing of Children and Young People. She enjoys being in nature, participating in any sports activities, spending time with her family and meeting new people. One of her mottos is “Work for what you believe in.”

CONTACT

Kamlesh Rani | HIPPY Home Visitor

Languages spoken: English, Hindi, Punjabi,

Kamlesh is originally  from India. She immigrated with her husband and daughter to Canada in April of 2022.
Kamlesh completed her master’s in Computer Science at Guru Nanak Dev University, Amritsar (India).
She has worked as an Administrative Assistant in schools for about 6 years and worked as a home tutor for about 10-12 years.
Her hobbies includes listening to music and shopping. She declares herself to be a shopaholic.
Kamlesh’s strengths are that she is a positive thinker and self motivated, as well as hardworking. She is ready to learn new things, and further her career and knowledge.
In her spare time, Kamlesh enjoys spending time with her family, household chores, traveling and going for a walk and play with her daughter.
Last but not least, Kamlesh has been a part of the HIPPY program as a participant since 2022 with her daughter. Now, she is a part of HIPPY program again, but as a home visitor. Kamlesh feels honoured that she is a part of HIPPY program and Eastman Immigrant Services.
CONTACT

Olena Nalyvanna | HIPPY Home Visitor

Languages spoken: English, Russian, Ukrainian,

Olena was born and raised in a city by the Black Sea in Ukraine. She has a master’s degree in Primary Education and more than 10 years of experience working as an elementary school teacher. Olena has also been involved in early childhood education and children’s ministry for many years.
In February 2024, Olena, together with her husband Pavlo, and her two children, Nastia and Dmytro moved to Steinbach, Manitoba. Starting a new life in Canada has been both exciting and challenging, and this experience helped Olena understand the journey of other newcomer families.
Olena chose to work at Eastman Immigrant Services as a HIPPY Home Visitor because she loves teaching and learning from children. Supporting families and helping parents feel confident in their children’s learning is something that inspires her every day.
In her free time, Olena enjoys exploring Manitoba with her family, reading, and spending time with her kids.
CONTACT

Iryna Sosnii | Employment Lead

Languages spoken: English, Ukrainian,

Iryna is originally from Ukraine and moved to Canada in 2023. She holds a Master’s degree in International Economics. In her spare time, she enjoys reading detective stories and exploring the beautiful nature of Canada. After living in Manitoba and experiencing firsthand that the province lives up to its slogan, “Friendly Manitoba,” she is inspired to support immigrants in finding jobs and introducing them to the warmth and beauty of Manitoba.

CONTACT

Jean Lanzuela | Employment Facilitator

Languages spoken: English, Tagalog,

Jean – from the Philippines- moved to Canada all by herself in 2016. Before migrating, she was a university graduate with Science degree in Hospitality Management. Jean worked in a hotel industry at the age of 19. She was then 26, when she solely seized the opportunity to be a resident of Canada thru sponsorship. Jean eventually built a new life in Manitoba – got married, started a family, and found success. Now, Jean is paying it forward by helping people navigate their own journey just as she did and she had with Eastman Immigrant Services. Jean also has passion for cooking. In her spare time, she enjoys spending it with her husband and playing with her daughter- Cessna and dog named Tiny.

CONTACT

Emily Hildebrand | Volunteer & Integration Coordinator

Languages spoken: English

Emily was born and raised in Canada. Two of her greatest passions in life include music and learning about and experiencing different cultures. She completed her BA in Vocal Performance in 2017 and spent 5 years teaching voice lessons in Morden, Winkler, and Carman. While living in Morden Emily also worked for two years as a Settlement Worker in Schools with the Western School Division. Her passion for settlement work was ignited and has now led her to relocate to Steinbach/EIS. Working in settlement continues to deepen her love for culture and strengthen her commitment to supporting newcomer families. In her spare time, Emily enjoys singing and performing with choirs or small stage productions, as well as spending time outdoors or at home with her dog, Clove.

CONTACT

Sviatoslav Baliuiev | Eastern Region Immigration Partnership Coordinator

Languages spoken: English, Russian, Ukrainian, Polish,

Sviatoslav was born and raised in the Ukraine. He and his family moved to Canada in 2022. Sviatoslav graduated from the National Tax University of Ukraine with a degree in law. He has worked as a lawyer in government and public positions for over 13 years. Sviatoslav has a positive attitude and enjoys helping others in their needs; therefore, his life motto is to never give up and to believe in yourself!
Sviatoslav loves spending time with his wife and children. He also likes traveling and playing sports.
CONTACT

Opportunities

Opportunity Closing Date

Event Facilitator (Volunteer)

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Event Facilitator (Volunteer)

Assisting the event coordinator with various tasks, an event facilitator acts as a support to help events run smoothly. Duties and commitment level vary by event.

Primary Responsibilities 

  • Event set up and take down
  • Leading activities
  • Connecting with newcomers

Skills Required

  • Punctual, responsible, and able to follow directions
  • Experience working with children is an asset
  • Ability to work independently
  • Interpersonal skills

Location and Time Commitment

  • 3 months minimum commitment
  • 1-2 events per month; time commitment varies
  • Various locations

*Please note that all volunteer positions require a valid and current criminal record check.

To apply for this position, please email Emily H. by clicking the link below.

Settlement Resource Navigator (Volunteer)

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Settlement Resource Navigator (Volunteer)

Supports newcomers in accessing and understanding the information and services they need. Government websites and online resources can often feel confusing or overwhelming, and guidance from someone experienced in navigating these systems can make the process much easier and more accessible.

Primary Responsibilities

  • Assist with researching required steps for settlement related processes
  • Help newcomers navigate the IRCC website
  • Simplify and clarify terminology and online resources for newcomer
  • Help E.I.S. clients navigate government forms

Skills Required

  • Online researching
  • Knowledge of government websites
  • General understanding of immigration/settlement processes

Location and Time Commitment

  • 3 months minimum commitment
  • 1 meeting per week, evenings
  • 30 minutes to 1 hour per meeting
  • E.I.S. office

*Please note that all volunteer positions require a valid and current criminal record check.

To apply for this position, please email Emily H. by clicking the link below.

Community Mentor (Volunteer)

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Community Mentor (Volunteer)

The community mentor position is designed to help newcomers explore and learn about our community and Canadian culture. This could include visiting popular local sites, answering questions about local resources, or accompanying newcomer to E.I.S. events.

Primary Responsibilities

  • Assist newcomer in learning about our community and Canadian culture
  • Accompany newcomers to E.I.S. events
  • Provide friendship and encouragement

Skills Required

  • Knowledge of community events and resources
  • Ability to work with individuals from diverse ethno-cultural backgrounds
  • Excellent communication and interpersonal skills

Location and Time Commitment

  • 3 months minimum commitment
  • Approximately 1 meeting/week
  • 1 hour per meeting
  • Various locations

*Please note that all volunteer positions require a valid and current criminal record check.

To apply for this position, please email Emily H. by clicking the link below.

Language Buddy (Volunteer)

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Language Buddy (Volunteer)

This program is designed to match an English-speaking person with a newcomer who would like to improve their English-speaking skills and confidence levels.

Primary Responsibilities

  • Help newcomers develop their English language skills
  • Prepare topics of discussion for each meeting
  • Provide newcomers with encouragement and feedback on their progress.

Skills Required

  • Fluent in English with a CLB level of 6 or higher
  • Ability to work with individuals from diverse ethno-cultural backgrounds
  • Excellent interpersonal and communication skills.

Location and Time Commitment

  • 3 Months minimum commitment
  • Meet 1-2 times per week
  • 1 hour per meeting
  • Self-determined locations

*Please note that all volunteer positions require a valid and current criminal record check. 

To apply for this position, please email Emily H. by clicking the link below.

Citizenship Class Facilitator (Volunteer)

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Citizenship Class Facilitator (Volunteer)

In order to become a Canadian citizen, each applicant must pass a test on various aspects of Canadian history, geography, and politics. Citizenship classes assist applicants in studying for this test.

Primary Responsibilities

  • Prepare material for and lead Citizenship Classes using the ‘Discover Canada’ guide
  • Ensure that students are aware of the citizenship test requirements and expectations
  • Track attendance and provide to the Volunteer & Integration Coordinator

Skills Required

  • Fluent in English with a CLB of 8 or equivalent
  • Ability to work with individuals from diverse ethno-cultural backgrounds
  • Ability to instruct and offer guidance to groups of students
  • Ability to work independently and in a team setting
  • Previous teaching experience is an asset

Location and Time Commitment

  • Classes will be held at the Eastman Immigrant Services offices
  • 6-week commitment; 2 hours of class time per week, plus additional preparation time.

*Please note that all volunteer positions require a valid and current criminal record check. 

To apply for this position, please email Emily H. by clicking the link below.

Interpreter (Volunteer)

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Interpreter (Volunteer)

Assistance from interpreters may be requested for school tours, student conferences, appointments at E.I.S., E.I.S. events, and more.

Primary Responsibilities

  • Provide unofficial oral (spoken) interpretation in various environments

Skills Required

  • Fluency (speaking, listening, reading, and writing) in the non-English language
  • Fluent in English (speaking, listening, reading and writing) with a minimum of CLB level 8
  • Excellent communication and interpersonal skills
  • Previous interpreting and/or translation experience is an asset

Location and Time Commitment

  • Interpretation may take place at an E.I.S. office or in the community
  • Time commitment is on an as-required basis. Availability can be discussed with the Volunteer & Integration Coordinator.

*Please note that all volunteer positions require a valid and current criminal record check.

To apply for this position, please email Emily H. by clicking the link below.

    Why Work With Us?

  • When we were newcomers to Canada, EIS welcomed us. When we needed to learn English to work, EIS helped us. When we applied for nomination to the province and for permanent residence, EIS supported us during the whole process. We love them.

    - Oscar Rada & Catherine Sanchez

  • I wanted to take a moment to express my heartfelt gratitude for the Canada history classes EIS provided. I am thrilled to share that I successfully passed my exam from first attempt, my score was 20 out of 20! The course was incredibly useful and gave me the knowledge I needed to succeed.
    Thank you once again for your support and dedication. I truly appreciate all that you do for your students.

    - Kateryna Morozova

  • I immigrated from India this year as a Permanent Immigrant. I reached Steinbach in June this year. After reaching here my sister made an appointment with one of Settlement workers of Eastman Immigrant Services and took me there. Eastman Services helped me and my family get Social Insurance Numbers. I also got English classes from Eastman Immigrant Services which I will say are extremely good. Teachers are very good and use best teaching practices and great teaching materials. Eastman Employment Services helped me to write and update my resume. The Volunteer and Integration coordinator helps us to connect with community by organizing various events.
    I am very thankful to Eastman Immigrant Services for helping us immigrants settle in the community in a meaningful way.

    - Guravtar Singh

  • Thank you so much for organizing the She Wins Bingo night. It was such an interesting event, and I had so much fun!
    It was a wonderful opportunity to meet others and enjoy the evening. I truly appreciate all the work you do for the community and for students like me in the English for Professional Communication program.

    - Fritza Arthur

  • Volunteering at Eastman Immigrant Services has given me the chance to meet people from various cultural backgrounds, building my understanding of how to navigate and adapt to dynamic situations. This experience has been especially valuable as a newcomer without prior Canadian work experience. Gaining volunteer experience with a reputable organization like Eastman Immigrant Services has undoubtedly strengthened my resume, making me more competitive in the job market here in Manitoba.

    - Pasangi Ratnayake

  • "African Best Bite" wanted to take a moment to express our heartfelt gratitude for your unwavering support throughout the year.
    Eastman Immigrant Services' guidance and encouragement have been instrumental in helping us settle into the community as newcomers. Thanks to your efforts, what initially felt daunting has turned into a journey filled with opportunities, growth, and belongings.
    Your collective commitment to helping us succeed has not only impacted our business but has also made us feel genuinely welcomed and valued. We are excited about the coming year and look forward to greater opportunities and moments of collaboration with you all.

    - Onyeyiri Chinwe Juliet

  • Information is key, and Eastman Immigrant Services [is] consistently giving me the right keys!

    - Cristhofer Jose Salazar Quiros

How Can We Help You?

We offer our services in a variety of languages: English, French, High German, Russian, Ukrainian Tagalog, Bengali, Hindi, Swahili, and Kinyarwanda.

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