Job Description

We are looking for an Inside Sales Representative to take over all account management responsibilities. A successful candidate will focus on managing existing key accounts as well as bringing on new customers. An ideal candidate is a sales-oriented professional who values productivity, direct customer engagement, and ensuring customer satisfaction.

Responsibilities:

• Maintain daily contact with customers, sales representatives and the carrier sales team to aid in negotiating transportation rates and mode.
• Provide consistent and exceptional service levels to all customers.
• Accept, create and update orders on Transportation Management Software.
• Track and Trace all freight related to assigned accounts.
• Utilize carrier analytics and other internal resources to make informed rating decisions.
• Provide timely updated to customers and solicit business from assigned accounts.
• Act as a liaison between the customer, the operations department and senior management to ensure all parties understand the requirements and adhere to established timelines.
• Oversee and lead the implementation of key action items to deliver ROI for the customer.
• Offer creative service solutions to the customer.

Experience:

• Transportation sales or account management experience required.
• Asset-based and/or brokerage experience preferred.
• Strong ability to adapt and utilize new software systems.
• Ability to work in a fast-paced and deadline-driven office environment.
• Strong verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.
• Ability to work in a team environment, while also delivering independent results.
• Ability to multi-task, prioritize, and manage time effectively.

Commitment to executional excellence and outstanding customer service.